Amy Muller and Ginevra Kirkland give best practices for engaging with your community
(18:35) - Community College Series, HowTo, Tutorials
community management
- CATEGORIES
Who Are the People In Your Neighborhood? Archetypes of Participation and How to Engage Them
Amy Muller explores the personality types that emerge in customer communities and details her strategies for engaging successfully wih them. Find your champions and avoid the trolls with this pattern-book of roles.
Webcast (33:03) - Tutorials
10 Commandments of Community Management
Amy Muller, Get Satisfaction’s Chief Community Officer, presents the ten core principles that every community manager should know. Designed as a holistic overview of what it takes to make open customer dialog work, this short presentation and discussion is required viewing for anybody who deals with customers publicly.
(32:37) - Insights
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