Amy Muller, our Director of Education, takes your questions on the best practices behind using Get Satisfaction as a Service and Support tool.
(40:41) - Community College Series, Community Management, use cases
Insights Strategies for social CRM
Get Satisfaction announces new plans
Lane Becker and Amy Muller, co-founders of Get Satisfaction, explain our new plan pricing structure. Visit http://getsatisfaction.com/plans to take advantage of these new plans today!
(24:46) - Vision
Marketing is a Tax You Pay For Being Unremarkable
Robert Stephens, the founder of Geek Squad, tells the story of how he created one of the most memorable customer-centric brands around by bucking convention and embracing the “weird.”
Scaling Customer Service
Marc Hedlund, founder and CEO of Wesabe, leads a discussion with about how companies of all sizes have learned to scale their customer service efforts without losing their soul. Featuring Heather Champ (Flickr), Frederick Mendler (RackSpace), Pratap Penumalli (Google), Ross Mayfield (Social Text)
- Panels
Customer Service As Community, Community as Customer Service
Brian Oberkirch leads an all star panel to discuss how communities at scale can transform customer service. Featuring Tara Hunt (The Whoofie Factor), Matt Mullenweg (Wordpress), Gina Bianchini (Ning), and Patti Roll (Timbuk2).
Virgin's crown jewels: great customer service
Michael Murphy, Virgin’s head of Customer Service, describes how they create passionate users through high touch customer care.
Putting the customer at the center
Hear the founding vision for Get Satisfaction from co-founder Thor Muller.
- Vision
10 Commandments of Community Management
Amy Muller, Get Satisfaction’s Chief Community Officer, presents the ten core principles that every community manager should know. Designed as a holistic overview of what it takes to make open customer dialog work, this short presentation and discussion is required viewing for anybody who deals with customers publicly.
(32:37) - community management
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