Virgin's crown jewels: great customer service

DESCRIPTION:

Michael Murphy, Virgin’s head of Customer Service, describes how they create passionate users through high touch customer care.

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POST DATE: October 8th, 2009

LOCATION: Presidio, San Francisco, CA

EVENT: Customer Service is the New Marketing Summit

SPEAKERS: Michael Murphy

PRODUCER: Thor Muller (16)

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One Comment

  1. October 8, 2009 at 6:10 am
    Thor Muller says:

    These guys take customer service as seriously as anyone, even in their gargantuan cable business (still a work in progress). If they can make an airline synonymous with great customer service, why not a utility company?

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